# Your membership isn't recognized

*Applies to: iOS, iPadOS, macOS, Web · Updated 2026-08-21*

If an app doesn't recognize your active membership, check you're signed in to the right account and use Restore Purchases to re-link your subscription.

[Original article](https://bonobolabs.com/support/account/membership-not-recognized/)

**Applies to:** Timepage (iPhone, iPad, Mac); Actions and Flow (iPhone, iPad, web).

If one of our apps isn't recognizing a membership you're paying for, it's usually because the app is signed in to a different account than the one you subscribed with, or because the purchase needs to be re-linked to the app. Work through the checks below.

## Check you're signed in to the right account

Confirm you're logged in, and that you're using the **same account you had when you first signed up** for the membership. A membership is tied to the account it was purchased under, so signing in with a different email is the most common reason an app doesn't see it.

## Restore your purchases

"Restore Purchases" asks Apple to re-check your Apple ID for an active subscription and re-link it to the app — it's the fix when a subscription you're paying for isn't showing as active.

1. Open the **Menu**.
2. Tap **My Account**.
3. Tap **Restore Purchases**.

Your membership should be recognized again within a few moments.

## Still not recognized?

If your membership still isn't showing after checking your account and restoring purchases, [contact support](/contact) and we'll sort it out with you.

<h4 className="searchignore">Related:</h4>

- [Buy a subscription](/support/account/purchasing-a-subscription/)
- [Send us your crash logs](/support/account/send-crash-logs/)