Applies to: Timepage (iPhone, iPad, Mac); Actions and Flow (iPhone, iPad, web).
If you hit an error while signing up for a membership, it’s almost always a problem between your device and the App Store rather than with the app itself — subscriptions are processed by Apple, so the payment has to reach the App Store to go through. The usual culprit is a “Cannot connect to iTunes Store” error.
Fix a subscription error
Work through Apple’s guide for this exact error, which covers the common fixes (check your connection, sign out and back in to the App Store, confirm your payment method, and update your device): Cannot connect to iTunes Store.
If you’ve tried every step in that article and still can’t subscribe, get in touch and we’ll do our best to help.